Refund and cancellation policy
Effective 13 October 2026
- Due Radar Pro is a one-time purchase of USD 9.99. There is no subscription, so there is nothing to cancel.
- Within 48 hours of buying, you can ask Google Play for a refund directly from your order history.
- After 48 hours, write to us and we'll ask Google to refund you. If Pro didn't do what we said it does, we'll support the request.
What you are buying
Due Radar is free to use for up to 5 items. Due Radar Pro removes that limit for a single payment of USD 9.99 (Google Play shows the price in your own currency). It is a permanent unlock tied to your Google account, not a subscription: nothing recurs, and there is nothing to cancel.
Refunds within 48 hours
Google Play handles the payment, so the quickest route is Google's own:
- Open play.google.com/store/account/orderhistory, or the Play Store app → your profile → Payments and subscriptions → Budget and order history.
- Find the Due Radar Pro order and choose Refund or Report a problem.
- Google decides refunds requested within 48 hours of purchase, usually quickly, and returns the money to your original payment method.
After 48 hours
Email umbralabs.help@gmail.com with the order number from your Google Play receipt and a line about what went wrong. We will ask Google Play to refund the purchase on your behalf. We support refund requests where the app failed to do what the store listing describes, where a fault stopped Pro from unlocking, or where the purchase was accidental.
We aim to reply within two working days. Once Google approves a refund, the money is returned by Google to your original payment method, usually within 5 to 7 working days, depending on your bank.
If Pro doesn't unlock
You don't need a refund for that — it's usually the app not having asked Google yet. Open Settings → Restore purchase in the app while signed in to the Google account that bought it. If that doesn't work, email us and we'll fix it.
Pricing and taxes
The price shown in the app and on Google Play is what you pay, including any taxes Google applies in your country. We do not charge anything separately, and we never receive your card details.
Contact
Umbra Labs, India — umbralabs.help@gmail.com.